Validate is a multi-platform survey solution created on the request of the solar system vendor Solcius to bring changes into the sales workflow.
Raise the authenticity level of the data collected by the sales representatives minimizing their range of participation in the survey process.
Customer survey application created according to the cross-platform approach for Android and iOS mobile devices with frontal cameras. The client’s goal is achieved thanks to the following components and its implemented features:
Admin panel (survey web app)
- Profile-based system for employees
- Custom survey builder and management
- Employee and customer control
Employee mobile apps
- Employee login system to track each particular worker performance
- SMS survey link sharing to provide the form directly to customers
- PIN access to questionnaires to avoid their filling by employees
- Face detection and capturing during survey to prove participant identity
At the end of Q&A form completion, the collected responses are submitted to the customers and the company which version comes with stored screenshots taken during each question.
Survey app Android and iOS versions are available on Play Market and App Store. The client was able to improve consciousness of sales department employees as well as the quality and efficiency of the customer relationship management.