Springs

Review Management Tool

About Project
Springs developed a review management software for multi-location businesses that have constant customer traffic: restaurants, gyms, cafes, cinemas, etc.

The web application is created to convert more customers from online review sites by boosting average ratings and improving the online image.
Client's goal
The main product idea is to provide a multi-functional solution for the development of an appropriate online reputation for emerging and existing franchises, brands, and products.

Another important aim was to ease the management of customer relations and support.
About Project
Springs developed a review management software for multi-location businesses that have constant customer traffic: restaurants, gyms, cafes, cinemas, etc.

The web application is created to convert more customers from online review sites by boosting average ratings and improving the online image.
Client's goal
The main product idea is to provide a multi-functional solution for the development of an appropriate online reputation for emerging and existing franchises, brands, and products.

Another important aim was to ease the management of customer relations and support.
Product
The online platform for review management that collects reviews from different sources to centralize and simplify the workflow related to this scope of business operation.

The users are able to:
- Monitor customer feedback across the web for each location;
- Provide custom and timely responses to reviews on diverse services;
- Use rating/language/category-adjusted templates for mailing;
- Receive daily notifications about new posts and updates;
- Study data on analytics dashboard to identify needed changes;
- Generate weekly and monthly performance statistic reports.
Result
The solution proved its efficiency after several integrations to the workflow of restaurants, gyms, and other multi-branched companies by increasing customer retention.

The case studies showed that adopters were able to improve tracking of the business performance and reputation and timely make required adjustments. The establishment customers also noted the increased level of service responsiveness.
Just take a look

Mobile

Desktop

Technologies
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01React
02MySQL
03Node Js
04Redux
05Sails
06GraphQL
07UI/UX design