Review Management Tool



Review management software for multi-location business created to convert more customers from online review sites by boosting average rating and improving online image.




Client's goal

Provide a multi-functional solution for development of appropriate online reputation for emerging and existing franchises, brands and products to ease management of customer relations and support.




Product

Online platform for review management that collects reviews from different sources to centralize and simplify the workflow related to this scope of business operation.

Users are able to:

  • Monitor customer feedback across the web for each location;
  • Provide custom and timely responses to reviews on diverse services;
  • Use rating/language/category-adjusted templates for mailing;
  • Receive daily notifications about new posts and updates;
  • Study data on analytics dashboard to identify needed changes;
  • Generate weekly and monthly performance statistic reports.




Result

The solution proved its efficiency after several integrations to the workflow of restaurants, gyms and other multi-branched companies by increasing customer retention.

The case studies showed that adopters were able to improve tracking of the business performance and reputation and timely make required adjustments. The establishment customers also noted the increased level of service responsiveness,




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Desktop Screenshots

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Technologies

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