Tailor-made solution that simplifies scheduling, property maintenance and customer relationship management created for the internal use by the VIP-grade pool operator.
Client's goal
To optimize and centralize the operation of the property with the different locations, demands and specific requirements to the facility maintenance.
Product
Custom property management system that allows performing or delegating to the team actions online required to ensure proper operation of each facility in the network.
Depending on the access level the user can:
- Schedule open hours and closed periods (winter or else) for each pool;
- Maintain facilities on the necessary level during different seasons;
- Invoice using templates eand receive the stipulated payments;
- Control automatically the information actuality for customers;
- Process the additional client requests to enable their realization.
Result
The integration of property management software allowed improving the facility management level and decreasing the number of clients' complaints.
It also optimized the workflow for employees of different levels giving the ability to owners to change their number, duties, etc. without additional complications and expenses and ergo without the negative impact on the pool operation and customer experience.
