Online platform for homeowners who seek repairing and renovation services and fixing professionals who fulfill similar orders.

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Client's goal

Connect local service providers and people with a need for the property improvements to provide access to the target audience for the SME business side and qualified specialized executives for the customers.

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Product

B2C online marketplace of certain home services with an integrated complex messaging system with notifications. The solution comes with the following functionality for the potential deal parties and platform administration:

Customers:

• Account creation and management
• Filtered search of appropriate available tradespeople
• Request placement on the order on Homeowner Project Board
• Contact tool to reach potential executives for deal negotiation
• Contract formation using Online Contract Builder
• Payment gateway for handling deal transactions
• Deposit-based system for the customer money protection
• Access to the order-related dispute resolution service

Services:

• Account creation and maintenance
• Offer receiving within the operational radius (map view)
• Entrepreneur dashboard and tender tracking
• Messaging tool for communication with potential clients
• Order management panel to ensure timely task fulfillment
• Access to the order-related dispute resolution service

Admin:

• New account validation
• User activity monitoring
• Usage statistics data
• Deal tracking within the platform
• On-deposit fund control

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Result

The chosen web app development approach allowed meeting usability and performance requirements of the client and platform users who appreciated the given ability to speed up the deal-making within the scope.

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