December 25, 2023

All you need to know about Business Process Automation: Examples and Benefits

Automation is one of the fastest-expanding software sectors, with a current market value of $6.1 billion and a forecasted growth rate of 200%.

Written by
Serhii Uspenskyi
CEO

Table Of Contents:

Intro

According to Analytics Insights, over 80% of world companies expect their business will utilize intelligent automation by 2025 in different domains. Banking, fintech, retail, consumer products, healthcare, education, energy, and many other industries will be automated with the shortest ROI and the following revenue increase. These numbers sound really impressive and we are sure that they will only increase in the next decade, especially due to the technical progress in AI business process automation examples.

Artificial Intelligence power has changed business a lot in the past couple of years and AI process-automation will be extremely new ground for business automation as a top player. Machine Learning algorithms, transforming models, and ChatGPT automation are doing their job really well while more and more companies continue to invest money into this field. But before diving into AI automation, let’s see how business process automation works.

What is Business Process Automation?

Honestly, you may meet multiple definitions of business process automation (BPA) in many different sources. E.g., Wiki says that BPA is the technology-enabled automation of business processes that helps a business in simplicity, to increase digital transformation, increase service quality, improve service delivery, or contain costs. Overall, the BPA consists of automatization business processes including different automation business ideas and methods that can help your business to run better.

The main parts of the Business Process Automation could be as follows:

  • Productivity
  • Transparency
  • Standardization
  • Competitiveness
  • Efficiency

Another important aspect of BPA is Intelligent Automation (IA). Intelligent Business Automation is defined as a set of automated technologies that help to streamline decision-making and automatization business processes.

Typically IA includes Robotic Process Automation (RPA) and AI/ML technologies. RPA helps to automate repetitive manual processes by using robots to carry out tasks: extracting data, processing invoices, sending emails, etc. AI/ML helps machines learn human processes and simulate them: image recognition, answering questions, creating content, and so on. 

What are the Benefits of Business Process Automation?

Process-automation benefits: what are they? Does BPA really bring benefits to your business or it is just a waste of time and money? Statistics and metrics help us a lot to make some conclusions and decisions. So, let us see some numbers about Business Process Automation first:

  • Automation is one of the fastest-expanding software sectors, with a current market value of $6.1 billion and a forecasted growth rate of 200%.
  • According to an Accenture survey, using AI to automate or enhance operations would result in considerable profit increases across a wide range of businesses by 2035.
  • By 2025, the market for workflow automation procedures is predicted to grow to $26 billion, up from less than $5 billion in 2018.
  • According to a McKinsey & Co. worldwide survey, 66% of organizations have experimented with business process automation in one or more business functions. This is a considerable increase of 9% over the previous year’s poll of 57%.
  • According to Gartner, integrating hyper-automation technology with improved operational procedures would reduce operational expenses by 30% by 2024.

Overall, the total market size of BPA will increase by almost 30Bn by 2026. These all mean that the benefits of automation business ideas are incredible. Let’s dive deeper into them.

Productivity and Efficiency Boost

Automating business has the potential to transform time-consuming and repetitive tasks, giving you more options to concentrate on the core aims and challenges of your business. For example, automating tasks like data entry, and generation of content, not only saves precious time but also boosts overall productivity and company efficiency. 

Costs Saving and ROI

Business Process Automation and especially AI Business Process Automation reduces workflow expenses and costs on business operations by decreasing the time and resources needed for task performance. For example, AI Chatbot automation can reduce a lot of resources on customer support teams. LLM integrations may save costs on staff needed for answering incoming queries and generating content. And such examples are limitless. The ROI for automatization business processes is impressive.

Quality Improvement

Business process automation powered with AI has the huge potential to substantially decrease errors and mistakes, especially in tasks demanding precision and consistency, like working with tiny data or financial issues. This major mistake reduction contributes to enhancing service quality and reducing the expenses associated with such corrections.

Overall, the BPA can help business owners avoid human-related errors and in this way improve service quality and total customer satisfaction.

Data Security

Implementing Business Process Automation plays a vital role in data security within different companies and agencies. Pre-automated systems usually incorporate robust security measures, including encryption and access control, to safeguard the confidentiality and integrity of sensitive information.

By minimizing manual involvement in data-handling processes, BPA decreases the risk of human errors that could jeopardize security. Moreover, automated processes empower organizations to track and monitor data access and usage, thereby adding an extra layer of protection against unauthorized activities.

Other benefits

We have already talked about key benefits that BPA can bring to your business. The additional perks can be the following:

  • Business Scalability
  • Customer Service and CSAT Improvement
  • Faster Decision Making
  • Streamlined Compliance
  • Reliable insights
  • Increased employee morale
  • Stronger visionary leadership

These benefits are not limited and every company may find a specific one that will suit it the best.

What Business Processes Should Be Automated?

The total number of business processes that should be automated is countless and it is worth saying that we may automate almost any process in some way: it all depends on what results we expect to get after automation.

For example, one of the most popular process automation is moving businesses from using Google Sheets in finance accounting to some custom software that can automate all these manual data entry, calculations, reports, and so on. Another sample can be HR process automation (employee time tracking, vacation booking, staff management, etc.) by moving to HRIS software that can handle almost any needed HR process.

There are no limits to automation business ideas but before automating business it is worth determining some steps of such automation:

  • Prepare Management Workforce
  • Monitor Team Performance
  • Identify Repetitive Tasks
  • Establish Business Goals
  • Choose Automation Approach

After clarifying all these steps you will be able to understand what exact automation you need and how many resources (both human and financial) you need to invest.

Business Process Automation Use Cases 

BPA can be applied in absolutely different industries and domains, streamlining operations and improving working efficiency. The business process automation examples could be diversified and here are some common use cases for Business Process Automation. 

Data Management

  • Automating data entry, extracting data, and parsing data tasks to reduce errors and enhance accuracy. For example, data processing in the sales department is one of the most popular use cases that helps to increase revenue and speed up communication with customers.
  • Ongoing database auto-updating to ensure data consistency. This is a completely important feature for customer support teams when you need to provide your customers only with updated data. 

Financials Management

  • Automating the creation, sending, approval, and processing of invoices to improve and scale financial workflows.
  • Payment automation software integration.
  • Streamlining approval workflows for budget requests.

HR & Recruitment Management

  • The onboarding process automation for new employees and training solutions.
  • Boosting leave requests and approval processes.
  • Automating performance review reminders and feedback collection.
  • Recruitment processes automation and speeding up management flow. 

Customer Relationship Management (CRM)

  • Automating almost all sales processes, especially sales funnel lead management.
  • Sending automated emails, tasks, and notifications based on customer interactions.
  • Auto-creation of templates and proposals needed for sales processes.
  • AI sales prediction and revenue forecasting.

Supply Chain and Logistics Management

Education Administration and LMS

Healthcare Processes Management

  • Automating appointment scheduling for patients and doctors.
  • Online insurance management systems.
  • Managing patient records and billing processes.
  • Clinic data management and workflow automation.

Legal Workflow Automation

  • Legal document automation: drafting, reviewing, and approval.
  • Managing contract lifecycle from creation to renewal.
  • Lawyers’ and attorneys’ workflow automation.

According to Zapier, the most commonly automated tasks include data entry (38%), document creation and organization (32%), lead management (30%), and inventory management (27%).

Overall, business process automation examples demonstrate the versatility of BPA in optimizing workflows, reducing manual effort, minimizing errors, and significantly improving business performance across many different industries.

20 Real Examples of Business Process Automation

We have already talked about use cases where BPA can be implemented. So, let’s now dive deeper into the exact business process automation examples that Springs has successfully implemented.

Example 1. Workforce Management System

A nice HR business process automation example is our workforce automation system. Our USA client came to us with a need for human resources automation within his security company due to the lack of control and efficiency.

Automation Overview:

  • Client: Private Security Company
  • Industry: Human Resources, SaaS, CRM
  • Location: USA
  • Team: Node Developers - 2, React Developers - 2, React Native Developers - 2, Project Manager, QA Engineers - 2, CTO
  • Timeline: 6 month for MVP, currently ongoing
  • Services: Discovery Phase, UI/UX Design, Web Development, Mobile Development, Quality Assurance, Project Management
  • Tech Stack: Javascript, React, Node, Express, Typescript, React Native, Google Maps API, Stripe API, NFT, QR Code Scanning
  • Problem: Employers and managers spend a lot of time on workforce management, scheduling and control of employees.
  • Product: Web & Mobile solution that helps to control, manage and monitor all workforce activities.
  • Result: The implementation of the system to client's business showed a significant improvement in their operational efficiency.

Overall, we delivered a multi-tenant system featuring various access levels that enable company managers to engage with different employees through a web application. Moreover, it allows all the employees to track their shifts and working activities within the React Native mobile application. Feel free to explore our Workforce Management System more.

Example 2. AI Chatbot Builder

The other case study within the set of examples of business process automation is AI Chatbot Builder which we called IONI. IONI is an AI Chatbot that helps to improve your customer experience and increase the efficiency of customer support teams. 

Automation Overview:

  • Website: https://ioni.ai/
  • Industry: Generative AI, Chatbots, SaaS
  • Location: Spain, Ukraine, EU
  • Team: Python Developer, AI/ML Engineer, React Developer, Node Developer, Project Manager, QA Engineer, CTO
  • Timeline: 3 months for MVP, currently ongoing.
  • Services: Business Analysis, Discovery Phase, UI/UX Design, Web Development, ML/AI Development, Quality Assurance, Project Management
  • Tech Stack: Python, Javascript, React, Node, ChromaDB, GPT 3.5, GPT 4.0
  • Problem: Businesses allocate significant resources to customer support agents, yet the quality of the support they deliver often falls short of expectations.
  • Product: AI Chatbot that automatically replies to customers' inquiries within provided information to the knowledge base.
  • Result: The product provides ability to generate accurate and timely answers to a wide range of inquiries, both common and uncommon, contributes to a positive customer experience.

IONI is a good example of customer support automation with Generative AI integration. It can be used in many different industries, such as IT, Healthcare, eCommerce, Automotive, Travel, Education, and many others.

Example 3. Computer Vision Logistics Scanner

The next example of business process automation with Machine Learning technology is a computer vision scanner for logistics purposes. Springs team developed a tailor-made solution for the optimization of receiving processes on the large transshipping warehouse for the logistics provider.

Automation Overview:

  • Client: Logistics Company
  • Industry: Transportation, Logistics, Retail
  • Location: Spain, EU
  • Team: Python Developer, ML Engineer, React Developer, Node Developer, Project Manager, QA Engineer
  • Timeline: 6 month
  • Services: Discovery Phase, Web Development, ML Development, Quality Assurance, Project Management
  • Tech Stack: Python, PyTorch, TensorFlow, Javascript, React, Node, MongoDB, GraphQL
  • Problem: Optimize the handling of incoming packaged goods, with a keen emphasis on reducing both the time and human resources required.
  • Product: Computer Vision ML Tool that efficiently recognizes and processes labels with integrated Admin Panel for managing all processes.
  • Result: The creating of solution significantly helped company in operation cost savings and risk reduction.

In summary, incorporating this solution not only resulted in cost savings and risk reduction but also emphasized the significance of dataset preparation and effective machine learning training. These factors are crucial for achieving high-accuracy text recognition and efficient database matching. Feel free to learn more about this supply chain automation use case.

Example 4. Data Processing System

Another project we delivered that can be one of business process automation examples is a web data processing system. This Web application is designed to revolutionize workflow by automating routine tasks such as seamless data collection and efficient sorting processes in sales. The overarching goal was to dive into a new era of efficiency within their sales department.

Automation Overview:

  • Client: Digital Marketing Agency
  • Industry: Sales, Services
  • Location: UK
  • Team: Fullstack Developer, Project Manager, QA Engineer, CTO
  • Timeline: 2 months for MVP
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: PHP, Laravel, MySQL, Nginx, SendGrid
  • Problem: Optimize the workflow of the sales department through the automation of routine tasks like data collection, sorting, presentation, and transmission.
  • Product: A custom web application that allows scraping customer data or scheduled appointments via public API to ensure the timely fulfillment of orders.
  • Result: The integration of the web solution increased the efficiency and fulfillment accuracy of the selected processes related to customer relationship management in comparison to manual execution.

Totally, the seamless integration of the data processing automation solution has ushered in a new era of sales operational workflow, elevating not just the efficiency but the very essence of fulfillment accuracy in selected processes tied to customer relationship management.

Example 5. Amazon Automation SaaS

eCommerce business automation is an important part of retail and dropshipping companies. Amazon has already become a core player in the dropshipping industry and our Amazon automation SaaS is an exact example of how to automate such a flow with technology use.

Automation Overview:

  • Client: eCommerce Startup
  • Industry: Amazon Dropshipping, eCommerce
  • Location: UK
  • Team: PHP Laravel Developers- 2, Project Manager, QA Engineer, CTO
  • Timeline: 9 months for MVP phase.
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: PHP, Amazon Web Services, Laravel, MySQL, Mailgun API, Stripe API, Amazon Marketplace Web Service, Google Adwords API, ChartJS
  • Problem: Get closer to cost-efficiency by automating a certain number of routine tasks and bringing business intelligence into the running.
  • Product: Profithatcher is a SaaS product that helps Amazon sellers to improve their profit while using the modern Chrome extension and a web dashboard.
  • Result: Through workflow automation and business intelligence implementation, the client achieved: product line diversification, enhanced operational efficiency, expanded customer base, increased sales and revenue, elevated seller ranks, and improved key performance indicators (KPIs).

Overall, the solution is represented as software as a service that empowers Amazon sellers to enhance their profitability through a contemporary Chrome Extension and a user-friendly web dashboard.

Example 6. AI Decision Maker

Today AI business automation is one of the most popular business process automation examples. AI Decision Maker is one of those AI Assistants that help a lot with routine task automation and allocate more free time for a business owner. The solution is designed as a Google Chrome browser extension to streamline the user's selection process among various products within the same category, enhancing the overall ease of decision-making.

Automation Overview:

  • Client: AI Startup
  • Industry: eCommerce
  • Location: Saudi Arabia
  • Team: React Developer, ML Developer, Backend Developer, Project Manager, QA Engineer
  • Timeline: 3 months for MVP
  • Services: AWS, OpenAI's ChatGPT
  • Tech Stack: ReactJS, Antdesign, Node.js, Express.js, PostgreSQL, Sequelize, ChromaDB
  • Problem: Make it easier for the user to choose between different products of the same type.
  • Product: Extension for the Google Chrome browser that is integrated with chatGPT.
  • Result: The product helped our client test his hypothesis and understand that AI technologies can be useful in commercial use, but at the same time, the user may not be an advanced AI user.

As a result of this successful solution delivery and the identified market potential, the client has set sights on transforming the project into a startup geared towards generating a return on investment (ROI). 

Example 7. Aviation MRO Platform

The aviation industry has a big potential in automating the service sector. So, using the custom Springs approach our engineers designed a B2B marketplace streamlining potential transactions by connecting international airlines with premier companies specializing in maintenance, repair, and various operational services.

We automated the company workflow in searching for necessary service providers and at the same time created a marketplace for other service providers that may use a platform as a marketing source.

Automation Overview:

  • Website: https://aviationheaven.com/
  • Client: MRO Aviation Agency
  • Industry: Aviation, MRO
  • Location: Germany
  • Team: React Developer, Node Developer, Project Manager, QA Engineer, CTO
  • Timeline: 10 months for MVP phase.
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: React, PHP, MySQL, Redux, Symfony, UI/UX design, Figma
  • Problem: Minimize the space between consumer- and business-oriented links of the scope by providing them with an optimal remedy for communication and cooperation.
  • Product: B2B marketplace that provides a host of features for potential deal participants: airlines worldwide and companies that provide maintenance.
  • Result: The solution earns appreciation from both interested parties since it shows the capability to fill the existing communication gap within the scope allowing its reps to get closer to cost efficiency.

Finally, this solution has shown its prowess in bridging the prevalent communication gap between the service providers and the business owner that needed to ding them fast.

Example 8. All-in-one Payment Platform

The financial and payment automation getting more and more popular nowadays. Springs has worked on a fintech startup to automate the payment process and boost the efficiency of the product in total.

Automation Overview:

  • Website: https://www.yedpay.com/en/
  • Client: Fintech Startup
  • Industry: Fintech, Payments
  • Location: China
  • Team: React Developers - 4, Node Developers - 4, Project Manager, QA Engineer, CTO
  • Timeline: 9 months
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: React, WebPack, Node.js, Express.js, Redux.
  • Problem: Сreate a platform to build a single system for the benefit of merchants.
  • Product: All-in-one platform of payment provider with PCI DSS Level 1 certification that allows you to support multiple payment methods with one device.
  • Result: The fintech startup has successfully grown to become a complex payment system that supports multiple methods within one device.

We delivered all-in-one payment platform, boasting PCI DSS Level 1 certification and enabling business owners to accommodate diverse payment methods seamlessly through a singular device.

Example 9. Email Template Builder

Marketing is another wide industry with many tasks that need to be automated. We had a client that needed automation of email templates creation so we created a custom Email Template Builder that helped with it

Automation Overview:

  • Client: Digital Marketing Agency
  • Industry: Marketing, Sales
  • Location: Serbia
  • Team: React Developers- 2, Project Manager, QA Engineer, CTO
  • Timeline: 4 months for MVP phase.
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: React, WebPack, Babel, Redux
  • Problem: Very small, self-hosted email marketing software with basic functionality, which would allow them to use it for their customers and their needs.
  • Product: Custom template builder for emails based on a drag-and-drop mechanism. It employs a library of customizable text patterns, images, and other possible adjustments.
  • Result: The digital product was successfully integrated and used during a large number of marketing campaigns and significantly reduced time spent on their launch.

The solution is based on a drag-and-drop mechanism and is easy to use for non-technical people. The automation of email template creation allowed our client to save plenty of time on this workflow and allocate free resources to other business tasks. 

Example 10. Inspection Management System

The optimization and improving of real estate inspection workflow could be tricky so here is the place where automation plays an important role. Our team developed a PWA platform that allows planning, controlling and running real estate inspections timely and on the appropriate level.

Automation Overview:

  • Client: Real Estate Inspection Company
  • Industry: Real Estate, Inspections
  • Location: USA
  • Team: React Developers- 2, Node Developers - 2, Project Manager, QA Engineer, CTO
  • Timeline: 6 months for MVP phase, currently ongoing.
  • Services: Web design, Web Development, Quality Assurance, Project Management
  • Tech Stack: React, Amazon Web Services, Node.js, Redux, Google Maps API, UI/UX design, Figma
  • Problem: Raise operational efficiency by improving event organization and workflow management to ensure transparency of the deal for property buyers and sellers.
  • Product: Progressive Web Application platform that allows planning, controlling and running real estate inspections timely and on the appropriate level.
  • Result: The developed business tool became an integral part of the company's operation and allowed a raise in KPIs of the whole staff and service quality.

The developed application has instigated a transformative ripple effect, catalyzing a notable boost in the collective Key Performance Indicators (KPIs) of the entire clients’ workforce. Feel free to learn more about this Real Estate Inspections Automation Tool.

Example 11. Insurance Search Provider

Healthcare example of business process automation - is our online insurance search provider that helps different categories of people easily find needed health insurance and order it wihtin a couple of clicks. 

Our team developed an online service that helps people to find the best health, life, pet, and other types of insurance through exploration and comparison of the offered policies.

Automation Overview:

  • Website: https://purecover.co.uk/
  • Client: Insurance Company
  • Industry: Healthcare
  • Location: UK
  • Team: PHP Developers - 2, Project Manager, QA Engineer
  • Timeline: 3 months for MVP phase.
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: PHP, Amazon Web Services, MySQL, Let's Encrypt, Phalcon Framework, jQuery
  • Problem: Create a tool that will help a regular citizen to get easy access to the different kinds of insurance with the possibility to buy them online within a couple of clicks.
  • Product: Online web application that allows people who need insurance not only to explore and compare the variety of available offers but also to be used by vendors as a lead generation system.
  • Result: Pure Cover made the process of researching and finding the best life insurance plan fast and easy.

Overall, the developed solution has revolutionized the daunting task of researching and selecting the optimal life insurance plan, making it a swift and effortless process.

Example 12. ML Fleet Management System

The next example is related to fleet and logistics automation with ML tech integration. Springs team delivered a fleet monitoring system, powered by Python and OpenCV, that ensures on-time deliveries and optimized vehicle usage.

Automation Overview:

  • Client: Bakery Manufacturing
  • Industry: Bakery, Logistics, Transportation
  • Location: Ukraine
  • Team: ML developer, Hardware engineer, React Developer, Node Developer, Project Manager, QA Engineer, CTO
  • Timeline: 3 months
  • Services: Discovery Phase, ML Development, Hardware engineering, Web Development, Quality Assurance, Project Management
  • Tech Stack: Python, PyTorch, OpenAI, Javascript, React, NodeJS, Nginx.
  • Problem: The client's company truck drivers spent unnecessary time for loading and vehicles were used not effectively as they used to be.
  • Product: Our team created a complex IoT monitoring solution with computer vision integration to ensure timely delivery and optimal vehicle usage.
  • Result: The product development resulted in the minimization of the number of delays during everyday deliveries through the increase of related KPIs and the whole process's cost-efficiency in the long run.

The successful implementation of this comprehensive truck monitoring solution had a profound impact on the bakery manufacturer's operations, yielding a multitude of benefits across various aspects of their business. 

Example 13. Order Management System

Springs mobile, front-end, and backend engineers developed a custom order management system both for mobile and web devices to automate and simplify order processing within the logistics enterprise.

Automation Overview:

  • Client: Logistics Company
  • Industry: Logistics, Transportation
  • Location: Saudi Arabia
  • Team: React Native Developers- 2, React Developers - 3, Node developers - 3, Project Manager, QA Engineers - 3, CTO
  • Timeline: 12 months
  • Services: Mobile development, Web Development, Quality Assurance, Project Management
  • Tech Stack: React, React Native, Node.js, Android, iOS, PostgreSQL, Socket.io, Google Maps API, NestJS, TypeScript, Redis, Swagger, UI/UX design, Next.js, Figma
  • Problem: Facilitate a smooth transition for local businesses into the current delivery economy while maintaining the highest standards of service to enhance the end customer experience.
  • Product: Custom web & mobile solution that enables order processing and analysis to determine the core factors like warehouse and destination locations that will impact delivery specifics including time, couriers, and their daily assignments.
  • Result: The integrated system allowed optimizing business workflow and raising the level of the provided services that increased operational efficiency and improved customer acquisition and retention.

As a result, our team delivered the enterprise-tailored web and mobile solution designed to enhance order fulfillment efficiency through optimized assembly of delivery packages and strategic routing acceleration.

Example 14. Enterprise Staff Analyzer

Automation business ideas - what else to look for? Just have a look at your company and the people that work with you - your staff and their needs. So, our next real case study that we want to show - is Enterprise Staff Analyzer.

The solution represents a custom web analytics system for a major fintech company, specializing in investigating and analyzing departmental structures. To deliver this complex application we used our senior API developers and full-stack engineers.

Automation Overview:

  • Client: Fintech Enterprise
  • Industry: Human Resources, Fintech, Business Analysis
  • Location: Saudi Arabia
  • Team: React Developers - 3, Python Developers - 2, Project Manager, QA Engineers - 3, CTO
  • Timeline: 6 months for MVP phase.
  • Services: Discovery Phase, Web Development, Quality Assurance, Project Management
  • Tech Stack: React, PostgreSQL, WebGL, Python, Network, ChartJS, GraphQL
  • Problem: Improving operational efficiency through departmental optimization while also simplifying human resource management processes within the company structures.
  • Product: Custom analytics tool displaying departmental structures as a network graph with employees represented as nodes.
  • Result: The developed custom web solution allowed improving each department's performance thanks to the optimization of their structure and interaction with other company units.

The automation resulted in dual benefits: optimizing departmental performance and simplifying HR management.

Example 15. Food Logistics SaaS

Our startup developers created a solution to automate food supply chain management for French companies. We created a complex management platform that simplifies the handling of all the paperwork required as part of supply chain management concerning negotiations and dealmaking in procurement.

Automation Overview:

  • Client: Food Logistics Company
  • Industry: Logistics, Transportation
  • Location: France
  • Team: React Native Developers- 2, React Developers - 3, Node developers - 3, Project Manager, QA Engineers - 3, CTO
  • Timeline: 14 months
  • Services: Mobile development, Web Development, Quality Assurance, Project Management
  • Tech Stack: React, React Native, Node.js, Android, iOS, MongoDB, Socket.io, Redux, Sails, GraphQL
  • Problem: Develop a unified platform for logistics parties to streamline operations and manage processes through a single web app, eliminating manual work.
  • Product: Comprehensive platform streamlining supply chain paperwork for negotiations and procurement dealmaking.
  • Result: Custom order management system integration enhances workflow efficiency for retail store, supplier, and manufacturer employees.

Overall, the solution extended beyond mere efficiency gains, as the tailored system triggered a notable uplift in KPIs for each participant in the food chain ecosystem. Feel free to explore it more!

Example 16. Intelligent Booking AI Helper

ChatGPT process-automation is another good way to make your business more efficient and increase revenue. Our experienced chatgpt developers created an AI software solution represented as a Chrome Extension to automate meetings schedule and booking processes. 

Automation Overview:

  • Client: AI-based SaaS Startup
  • Industry: Hospitality, Real Estate, Human Resources, SaaS
  • Location: USA
  • Team: Node Developer, React Developer, Project Manager, QA Engineer
  • Timeline: 1 month for MVP, currently ongoing
  • Services: Web Development, Quality Assurance, Project Management
  • Tech Stack: Javascript, React, Node, Google Chrome API, OpenAI API, ChatGPT 4.0
  • Problem: Business professionals often dedicate a significant amount of their time to meetings and the laborious task of scheduling appointments, which can be highly time-consuming.
  • Product: Web Chrome Extension with integrated AI that allows users to create instant meetings and schedule appointments shortly.
  • Result: The Chrome Extension development had a significant impact on our client's meeting management platform and its user base.

In total, we delivered an AI-based Chrome Extension that allows users to create instant meetings and schedule appointments on their calendars.

Example 17. AI Text-To-Video Generation Tool

Education is a big part of our business. We need to train staff, to self-learn, and share experiences. Here is the wide field for business process automation examples. One of them is the AI product that is successfully showing itself on the market - AI Avatars & Video Generator

Our solution is a leading text-to-video platform that allows you to build customized AI videos with a presenter using only text.

Automation Overview:

  • Website: https://elai.io/
  • Industry: Generative AI, SaaS, Education, eLearning
  • Location: Spain, Canada, Ukraine
  • Team: ML Engineers - 2, React Developers - 2, Node Developers - 2, Python Developer, Project Manager, QA Engineers - 2
  • Timeline: 4 months for MVP, currently ongoing.
  • Services: Business Analysis, Discovery Phase, UI/UX Design, Web Development, ML Development, Quality Assurance, Project Management
  • Tech Stack: Python, Javascript, React, Node, PyTorch
  • Problem: Companies allocate many resources and spend costs on creating learning videos, video marketing presentations and so on.
  • Product: AI-powered text-to-video web application with custom avatars and voices generation.
  • Result: ELAI has already reached more than 2000 customers and continue to grow day by day.

It’s better to see one time than read a lot. Here is the video generated within the platform in just a couple of minutes:

Our tool has already reached a significant milestone by amassing a community of over 2000 happy customers, a testament to the trust and value that users place in the company's products and services. 

Example 18. Project Management System

For many software development companies managing project and taking everything in one place is one of the biggest challenges. Our PM system automate almost every process from crating estimation to the client to managing billed hours by developers.

Automation Overview:

  • Industry: Computer Software
  • Location: Ukraine
  • Team: UI/UX Designer, React Developers - 3, Node developers - 3, Project Manager, QA Engineers - 3, CTO
  • Timeline: 9 months
  • Services: UI/UX Design, Web Development, Quality Assurance, Project Management
  • Tech Stack: React, Node.js, Express.js, UI/UX design, Figma
  • Problem: Design and develop a project management system to collect all needed external modules and company processes in one place.
  • Product: Web application to simplify the agile project management process that many companies in the IT industry have issues with.
  • Result: The system has already greatly impacted companies' performance in PM & delivery departments.

Overall, we created user-friendly UI/UX design and our Javascript and NodeJS engineers and delivered web application aimed at streamlining the challenges associated with agile project management, a common struggle faced by numerous companies within the IT industry.

Example 19. Review Managemet Tool

Marketing and reviews automation presented in our company by Review Management Tool, delivered to boost efficiency for the companies that get many customer reviews.

Automation Overview:

  • Client: Marketing SaaS Startup
  • Industry: Sales, Marketing, Hospitality, Retail, IT, Legal, Automotive
  • Location: UAE, Canada
  • Team: React Developers - 2, Node Developers - 2, Project Manager, QA Engineers - 2, CTO
  • Timeline: 1 year for MVP, currently ongoing.
  • Services: Discovery Phase, UI/UX Design, Web Development, Quality Assurance, Project Management
  • Tech Stack: Javascript, ReactJS, NodeJS, Sails, GraphQL, Google API, Stripe API, Web Sockets
  • Problem: Many multi-location businesses, such as restaurants, gyms, cafes, and cinemas, struggle to effectively manage their online presence due to varying customer reviews and ratings on review sites.
  • Product: The online platform for review management that collects reviews from different sources to centralize and simplify the workflow related to this scope of business operation.
  • Result: The effectiveness of solution was demonstrated through successful integrations into the operational processes of restaurants, gyms, and other multi-location businesses, resulting in increased customer retention.

Our client was looking for offshore developers to create a startup that can automate review processing and scraping review-data from different sources in one place. Review management platform created by Springs team serves as a dynamic solution for businesses looking to harness the power of customer feedback, centralize review data, and streamline their review management process.

Example 20. eCommerce Ordering App

One of our clients came to us with an idea to streamline the order placement process, fostering enhanced efficiency and contributing to a growth in overall revenue. As a result, we developed a mobile eCommerce automation that helped his business to grow and get more profit.

Automation Overview:

  • Client: eCommerce Company
  • Industry: eCommerce
  • Location: Latvia
  • Team: React Native Developers- 2, Project Manager, QA Engineer, CTO
  • Timeline: 6 months for MVP phase.
  • Services: Mobile Development, Quality Assurance, Project Management
  • Tech Stack: React Native, Android, iOS, Redux, Axios
  • Problem: Increase the profit of the current business by developing a mobile application considering the modern eCommerce principle - "mobile first".
  • Product: The mobile application was integrated into the existing website, and as a result, the user can see carts in real-time through the app and make an order.
  • Result: We had initially designed a user interface and user experience and afterward developed a modern React Native mobile application that allowed client customers to make orders via their smartphones and check the order status in real time.

Through seamless integration with the existing client’s website, our team has fortified the user experience, enabling real-time visibility of the shopping cart within the mobile application. 

The Future of Business Process Automation

In this article have already discovered that BPA can be used in different cases and industries. The solutions to implement automation are limitless and can be done by your custom requirements and business specifics.

By 2030, automation might enhance productivity and help reduce the economic growth gap in the world’s 20 largest nations, so the future of Business Process Automation seems to be really promising and worth to invest. AI/ML development will definitely play crucial role in this process as these technologies are getting more and more powerful.

In summary, the future of business automation is marked by the integration of advanced technologies, increased intelligence, and a focus on enhancing collaboration between humans and machines. Transofrmer models and LLMs will cover more and more processes that were previously performed by humans. However, while automation offers numerous benefits, businesses will need to address challenges such as ethical considerations, job displacement, and the need for continuous learning and upskilling.

Customer retention is the key

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What are the most relevant factors to consider?

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Don’t overspend on growth marketing without good retention rates

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What’s the ideal customer retention rate?

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Next steps to increase your customer retention

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